Privacy Policy - Better Health Oasis

Welcome to Better Health Oasis. We are committed to protecting your privacy and
ensuring the confidentiality of your personal and health information. This Privacy Policy
explains how we collect, use, disclose, and safeguard your information when you visit
our clinic, use our services, or interact with us online, including through our website,
mobile applications, or in-person consultations.
By accessing or using our services, you acknowledge that you have read, understood,
and agree to the practices described in this Privacy Policy.

Information We Collect
We may collect the following types of information:
a. Personal Information
This includes information that identifies you personally, such as:
 Full name
 Date of birth
 Gender
 Contact information (email address, phone number, mailing address)
 Government-issued ID (e.g., driver’s license) for identity verification
 Insurance information (if applicable)
b. Health Information
As a men’s health clinic specializing in Testosterone Replacement Therapy (TRT),
weight loss, and erectile dysfunction (ED) treatment, we collect sensitive health
information, including:
 Medical history and symptoms
 Diagnosis and treatment plans
 Laboratory test results (e.g., hormone levels, blood work)
 Medication and supplement use
 Vital signs and physical measurements (e.g., weight, BMI, blood pressure)
 Mental health assessments (if relevant to treatment)
 Treatment progress and outcomes
c. Financial Information

 Payment method (credit card, bank details, insurance billing) used for services
d. Technical and Usage Data
When you visit our website or use digital services, we may automatically collect:
 IP address
 Browser type and version
 Pages visited and time spent
 Referring website or search engine
 Device information (e.g., mobile or desktop)

How We Use Your Information
We use your information for the following purposes:
 To provide, manage, and personalize your healthcare services (TRT, weight loss,
ED treatment)
 To schedule appointments and communicate with you about your care
 To process payments and manage billing
 To comply with medical record-keeping and regulatory requirements
 To improve our services, clinic operations, and patient experience
 To conduct internal research and quality improvement (de-identified data only)
 To respond to your inquiries and support requests
 To fulfill legal and regulatory obligations (e.g., HIPAA, state medical board rules)
Legal Basis for Processing (Under Applicable Law)
We process your personal and health information based on:
 The necessity for providing healthcare services (treatment)
 Your consent (where required)
 Compliance with legal and regulatory obligations
 Legitimate interests in operating a safe and effective clinic (e.g., fraud prevention,
quality assurance)
You may withdraw consent at any time by contacting us, though this may affect your
ability to receive certain services.
Sharing of Your Information

We do not sell or rent your personal or health information. We may share your
information only in the following circumstances:
a. With Healthcare Providers
 To coordinate your care with physicians, nurse practitioners, lab technicians, or
other clinical staff at Better Health Oasis.
 With external laboratories for testing (e.g., blood work). These labs are bound by
confidentiality agreements.
b. With Business Associates
 Third-party service providers who assist us (e.g., billing companies, IT support,
electronic health record systems). These partners are contractually obligated to
protect your data.
c. For Legal and Safety Reasons
 If required by law (e.g., court order, public health reporting)
 To protect the rights, property, or safety of our patients, staff, or the public
 In connection with a merger, acquisition, or sale of assets (with appropriate
confidentiality safeguards)
d. With Your Consent
 We will obtain your explicit consent before sharing your information for any other
purpose not described here.

Data Security
We implement administrative, technical, and physical safeguards to protect your
information, including:
 Secure electronic health record (EHR) systems with access controls
 Encryption of data in transit and at rest
 Regular staff training on privacy and HIPAA compliance
 Restricted access to patient records based on job roles
 Secure disposal of physical and digital records
Despite our efforts, no system is 100% secure. We will notify you of any data breach as
required by law.
Your Rights and Choices
Depending on your location and applicable law (e.g., HIPAA, CCPA), you may have the
right to:
 Access, review, or request a copy of your medical records
 Request corrections to inaccurate information
 Request restrictions on certain uses or disclosures of your information
 Receive a list of disclosures we’ve made (accounting of disclosures)
 Request confidential communications (e.g., contact via email only)
 Revoke consent for marketing or research (if applicable)
 Request deletion of personal data (subject to legal and medical record retention
requirements)
To exercise your rights, please contact our Privacy Officer at the information below.
Retention of Information
We retain your health information for as long as necessary to fulfill treatment purposes
and comply with legal requirements (typically 7–10 years after your last visit, per state
regulations). Financial and administrative records are retained according to tax and
insurance rules.
Children’s Privacy
Our services are intended for adult men (18+). We do not knowingly collect information
from individuals under 18. If we become aware of such data, we will take steps to delete
it.
Third-Party Links
Our website may contain links to third-party sites (e.g., educational resources). We are
not responsible for the privacy practices of these sites. Please review their privacy
policies separately.
Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted
on our website with the effective date. Continued use of our services constitutes
acceptance of the changes.

Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your
personal information, please contact:
Better Health Oasis – Privacy Officer
Mailing Address: 43000 W. Nine Mile Rd STE 301 Novi Michigan 48375
Phone: 734-790-2358
Email: [email protected]
Website: Better Health Oasis – Better Health Oasis

This Privacy Policy is designed to comply with U.S. federal and state laws, including the
Health Insurance Portability and Accountability Act (HIPAA). For patients outside the
U.S., additional protections may apply under local laws (e.g., GDPR).
Thank you for trusting Better Health Oasis with your health journey. Your privacy and
well-being are our top priorities.